Shipping Protection & Tipping Policy

We strive to give you complete transparency and control over your shopping experience. During checkout, we may offer optional services designed to provide additional peace of mind and flexibility.

1. Completely Optional Services

Please be aware that both Shipping Protection and Tipping are 100% voluntary. Neither is required to complete a purchase, and these options will only be added if you explicitly choose them.

  • Shipping Protection: An optional add-on that protects your order against eligible issues such as loss, theft, or damage while in transit.
  • Tipping: A simple, optional way to express appreciation for our fulfillment and customer support teams.

2. Shipping Protection Terms

Selecting Shipping Protection provides coverage for your order against eligible transit-related issues according to the applicable terms of the protection service.

To review the full scope of coverage, claims, exclusions, and other applicable terms, please visit our dedicated page:

https://linentexturist.com/products/shipping-protection

3. Simple Refund & Cancellation Guarantee

Your satisfaction is our priority.

If you add Shipping Protection or a Tip during checkout and later decide that you no longer want the optional service, you may request a 100% refund of the applicable add-on fee.

Refund requests can be submitted even if your package has already been shipped or is currently in transit. If either of these options was selected accidentally during checkout, you remain eligible to request a complete refund of the corresponding voluntary fee.

4. Customer Support & Inquiries

If you would like to request a refund for Shipping Protection or a Tip, or if you have any questions about these optional services or your order, please contact our customer support team:

Our dedicated support team will be happy to assist you and help ensure a smooth, worry-free shopping experience.